Net Collection Rate
Net collection rate is the percentage of contracted (allowed) dollars you actually collected after legitimate write-offs — the truest measure of whether you're capturing what you earned.
Net collection rate is the share of the money you were actually owed — the allowed amount under contract, not your billed charge — that you succeeded in collecting, after subtracting legitimate contractual write-offs. It answers the question that matters most: of the dollars we were genuinely entitled to, how many did we get? A healthy net collection rate is roughly 95–100%; below about 93% means you're leaving contracted dollars on the table. It's a more honest health signal than gross collection rate (which is measured against inflated billed charges and mostly reflects how high you set your fee schedule). The gap between 100% and your net collection rate is made of avoidable losses: denials never appealed, underpayments never caught, timely-filing failures, and administrative write-offs. That's why the metric is so useful — it isolates lost revenue you could have captured from write-offs you were always going to take. Moving net collection rate up a few points doesn't come from another front-end scrub; it comes from recovering the denied and underpaid claims that quietly drag the number down. Watching the trend, and tracing dips to their reason codes, is how a practice keeps the number honest.
Volari moves the one metric that reflects captured revenue — net collection rate — by recovering the denied and underpaid claims that erode it, not by adding another front-end check.
See what these terms are costing you.
A free assessment shows your real recoverable number from denials and underpayments. No risk, paid only on what we recover.
Get your free assessment →