ANSWERS · REVENUE CYCLE

How do I bill telehealth correctly?

Correct telehealth billing comes down to the right place-of-service code and modifier for the payer and the date of service, because the rules keep changing. The common denials come from the wrong POS (10 vs 02), a missing modifier (95 or GT), or a code that isn't on the payer's telehealth list.

Billing LeadProvider

What actually matters

  • Use the correct POS — 10 for the patient's home, 02 for other telehealth sites — per the payer
  • Append the required modifier (95 or GT) where the payer wants it
  • Confirm the code is on the payer's covered-telehealth list for that date of service
  • Watch audio-only rules, which differ by payer
  • Verify current policy, not last year's — telehealth rules shift often

Common questions

What POS code do I use for telehealth?

POS 10 when the patient is at home, POS 02 for other originating sites — but confirm the payer's current requirement, since some still want the in-person POS with a modifier.

Where Volari fits: Telehealth-rule churn drives a steady stream of avoidable denials — exactly the kind Volari recovers when the coding was defensible.

Related answers
How do I lower my practice's denial rate? →How do I reduce days in A/R? →How do I read an EOB or 835 remittance? →How do I know if I'm being underpaid by insurers? →How do I fix my prior-authorization workflow? →How do I survive a payer or Medicare audit? →

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