We can't afford denial-management staff — what are the options?
If you can't justify a full-time denial and appeals specialist, you have three real options: outsource the tail to a percentage-based service, use software that works denials at machine cost, or triage internally to only the highest-value claims. The honest problem is that hand-working denials costs more per claim than a hire's salary implies — so the answer is usually to lower the per-claim cost, not to accept the write-offs.
What actually matters
- A dedicated denial specialist is hard to justify at small volume — but leaving denials unworked costs more than the salary, just invisibly
- Outsourcing the tail (percentage of recovery) adds capacity with no fixed payroll, but confirm denials and underpayments are actually in scope
- Software that works denials at machine cost changes the math — the small claims that weren't worth a person's time become recoverable
- Triage is the minimum: work the highest-dollar, clearest-error denials in-house and stop pretending the rest will get done
- Outcome-based options mean no fixed cost — you pay only when money is actually recovered
Common questions
Is it worth outsourcing denial management for a small practice?
Often yes for the tail — the aged, denied, and underpaid claims a small team can't get to. An outcome-based arrangement adds no fixed payroll and pays only on recovery, so it fits a practice that can't justify a dedicated hire.
Where Volari fits: This is Volari's fit exactly: no fixed cost, no new hire — it works the denied and underpaid tail at machine cost and takes a fee only on what it recovers, so a practice that can't staff for denials still gets them worked.
See the revenue you're owed but never collected.
A free assessment shows your real recoverable number from denied and underpaid claims. No risk, paid only on what we recover.