ANSWERS · REVENUE CYCLE

How do I improve point-of-service and patient collections?

With high-deductible plans, patient balances are a growing share of revenue, and the highest-yield moment to collect is at or before the visit. You improve it by verifying benefits, estimating patient responsibility up front, collecting at check-in, and making it easy to pay.

Practice ManagerBilling Lead

What actually matters

  • Verify eligibility and deductible status before the visit
  • Give a good-faith estimate of patient responsibility and ask for it at check-in
  • Offer card-on-file and simple online or text-to-pay options
  • Set clear payment policies and offer plans for larger balances
  • Separate patient A/R from insurance A/R and work each on its own cadence

Common questions

When is the best time to collect from patients?

At or before the visit. Collection rates drop sharply once the patient leaves, so point-of-service capture is the highest-yield moment.

Where Volari fits: Patient balances are the front-office side; Volari's lane is the insurer side — the denied and underpaid claims where the payer, not the patient, owes you.

Related answers
How do I lower my practice's denial rate? →How do I reduce days in A/R? →How do I read an EOB or 835 remittance? →How do I know if I'm being underpaid by insurers? →In-house billing vs. outsourcing: which is right for my practice? →How do I renegotiate payer contracts for better rates? →

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