How do I improve point-of-service and patient collections?

With high-deductible plans, patient balances are a growing share of revenue, and the highest-yield moment to collect is at or before the visit. You improve it by verifying benefits, estimating patient responsibility up front, collecting at check-in, and making it easy to pay.

What actually matters

• Verify eligibility and deductible status before the visit
• Give a good-faith estimate of patient responsibility and ask for it at check-in
• Offer card-on-file and simple online or text-to-pay options
• Set clear payment policies and offer plans for larger balances
• Separate patient A/R from insurance A/R and work each on its own cadence

Common questions

Where Volari fits: Patient balances are the front-office side; Volari's lane is the insurer side — the denied and underpaid claims where the payer, not the patient, owes you.

See the revenue you're owed but never collected.

A free assessment shows your real recoverable number from denied and underpaid claims. No risk, paid only on what we recover.