Insurance A/R vs. patient A/R: two workflows, not one.

Insurance A/R and patient A/R behave differently and need separate workflows — mixing them buries problems in both. Insurance A/R is worked by payer follow-up, denials, and appeals against contractual deadlines; patient A/R is worked by statements, reminders, and point-of-service collection. Reporting them together hides a denial problem behind slow patient payments, or vice versa.

What actually matters

• Separate the two on every aging report — they have different causes, cadences, and levers
• Insurance A/R: payer follow-up, denial appeals, underpayment recovery — driven by contractual and timely-filing deadlines
• Patient A/R: estimates, point-of-service collection, statements, and payment plans — driven by patient behavior
• A blended over-90 bucket hides which side is actually leaking; split it to see the real problem
• Staff the two differently — the skills for appealing a payer and for collecting a patient balance aren't the same

Common questions

Where Volari fits: Volari works the insurance side — the denied and underpaid claims where the payer, not the patient, owes you — so that half of your A/R gets worked while your team focuses on patient balances.

See the revenue you're owed but never collected.

A free assessment shows your real recoverable number from denied and underpaid claims. No risk, paid only on what we recover.