ANSWERS · OPERATIONS

How do I reduce patient no-shows?

You cut no-shows with layered reminders on a schedule, one-tap rescheduling, a waitlist to fill gaps, and a clear no-show policy applied consistently. Practices that do this well run single-digit no-show rates; unmanaged, it's often 15–30% and a direct hit to revenue.

Practice Manager

What actually matters

  • Send layered, timed reminders — for example three days out, one day out, and the morning of
  • Make confirming and rescheduling a single tap
  • Keep a waitlist to backfill cancellations quickly
  • Write a no-show policy and apply it consistently
  • Track the rate by provider and time slot to find the patterns

Common questions

What is a normal no-show rate?

Under 10% is well-managed. Fifteen to thirty percent is common when it's not actively worked, and each missed slot is revenue that doesn't come back.

Where Volari fits: No-shows are a front-office problem; Volari's lane is the earned revenue that slips after the visit — the denied and underpaid claims.

Related answers
How do I lower my practice's denial rate? →How do I reduce days in A/R? →How do I know if I'm being underpaid by insurers? →In-house billing vs. outsourcing: which is right for my practice? →How do I renegotiate payer contracts for better rates? →How do I fix my prior-authorization workflow? →

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