ANSWERS · COMPLIANCE

How do I respond to a commercial overpayment demand?

When a commercial payer demands money back, don't just pay or let them offset it — verify the demand, because commercial overpayment claims are frequently wrong, late, or outside the contract's look-back limit. Request the specific basis in writing, check it against your contract and state law, and dispute it on the merits within the stated window before any recoupment starts.

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Step by step

1
Demand the specifics in writing
Get the exact claims, amounts, and reason — a vague overpayment notice is often contestable on its face.
2
Check the look-back limit
Your contract and state law cap how far back a payer can recoup; demands outside that window can be refused.
3
Verify the underlying claim
Re-examine whether you were actually overpaid — many demands rest on a wrong coding or medical-necessity finding you can rebut.
4
Dispute before recoupment
File your objection within the payer's window; unlike Medicare, commercial recoupment timing is set by contract and state law.
5
Watch the offsets
If the payer recoups by withholding future payments, track it so a disputed take-back doesn't quietly drain later checks.

Common questions

Do I have to repay a commercial overpayment demand?

Not automatically. Verify the demand first — check the look-back window in your contract and state law, and whether the overpayment finding is even correct. Many commercial demands are late, misapplied, or wrong, and can be disputed.

How is a commercial overpayment different from a Medicare one?

Medicare overpayment appeals follow a defined five-level federal process with recoupment-pause rules; commercial demands are governed by your contract and state law, so the deadlines, look-back limits, and dispute process differ by payer and state.

Where Volari fits: Volari reads remittances and recoupment offsets line by line — the same discipline that catches a wrongful commercial overpayment demand before it quietly drains your future payments.

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