Step by step
Good to know
- NextGen Enterprise and NextGen Office are different products — the remittance and reporting areas live in slightly different places, so navigate by function (remittance, payments, reports)
- Reporting and remittance access is role-based; use a billing or administrator login rather than a clinical one
- Confirm the export includes the adjustment/denial reason codes, not just paid amounts — that's the detail that reveals recoverable claims
- Only payers enrolled for electronic remittance post as ERAs; paper remits are handled separately and won't be in the electronic list
How do I export my ERA or 835 from NextGen Healthcare?
NextGen (NextGen Enterprise / NextGen Office) posts electronic remittances in its practice-management/billing module and exposes them through its reporting tools. You can review ERAs on screen and export payment, adjustment, and denial reports covering the same remittance detail. Steps: sign in to the NextGen practice-management/billing side with a login that has reporting access; go to the remittance/EOB or payments area where electronic remittances are received and posted; filter to the payers and date range you want — a recent few months of remittances is a solid sample; run a payment/adjustment or denial report and export it; where NextGen allows, download the underlying ERA/835 files for the complete detail.
What should I watch for when exporting remittances from NextGen Healthcare?
NextGen Enterprise and NextGen Office are different products — the remittance and reporting areas live in slightly different places, so navigate by function (remittance, payments, reports); Reporting and remittance access is role-based; use a billing or administrator login rather than a clinical one; Confirm the export includes the adjustment/denial reason codes, not just paid amounts — that's the detail that reveals recoverable claims; Only payers enrolled for electronic remittance post as ERAs; paper remits are handled separately and won't be in the electronic list.
Got the file? See what's recoverable.
That payment/denial report — or the raw 835s — is exactly what Volari's free assessment reads to show what's recoverable across your NextGen remittances. Upload it and see your real recoverable number — no risk, paid only on what we recover.